Small businesses can make themselves sound bigger by using Freedom800.com, an online phone system. Freedom800 has an automated attendant that answers all incoming calls and routes them to the appropriate extension. You can also set up departments using multiple extensions, provide automated information and establish individual employee voice mailboxes.
Freedom800.com functions as a virtual PBX phone service, linking all internal phones to one number without any bulky equipment. When a user receives a call and picks up the phone, they will hear a recording announcing which the name of the caller or the department they are calling from. In the main greeting, users instruct callers to choose an extension or dial 8, which will provide a dial-by-name directory.